Returns & Exchanges
At Sewing Parts Online, we want to ensure you have the right tools for your craft, which is why we offer a 60-day return policy on most sewing machine parts and accessories. If your purchase isn't a perfect fit for your machine, our hassle-free process makes returning or exchanging items simple.
Request an Authorization
Log into your account or contact our customer support team to request a Return Merchandise Authorization (RMA) number within 60 days of delivery.
Pack Your Items
Carefully place the unused items in their original packaging, ensuring all manuals and small components are included to avoid restocking fees.
Label and Ship
Clearly write your RMA number on the outside of the shipping box and send the package to our returns department using a trackable shipping method.
Receive Your Refund
Once our technicians inspect the returned parts, we will issue a refund to your original payment method, typically processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing